Terms of Service

1. About Us

Obsidian Metra is operated by:

Telephone: 020 3051 5216
Email: support@obsidianreach.tech

Obsidian Metra is a product developed and owned by Obsidian Reach Ltd.

2. The Service

Obsidian Metra is a software platform designed to support the management of equipment, calibration activities, quality records and associated compliance evidence.

Depending on your subscription and the features available at the time, the Service may provide functionality including:

• Equipment and asset registers.
• Equipment deployment and location history.
• Calibration requirements and schedules.
• Calibration reminders.
• Calibration workflows.
• Measurement records.
• Calibration certificates.
• Calibration approvals.
• Out-of-tolerance investigations.
• Corrective actions.
• Controlled documents.
• Audit trails.
• Compliance exports.
• Audit dossiers.
• ISO/IEC 17025 readiness tools.
• User and organisation management.
• Reporting and related functionality.

Features may vary by subscription plan.

We may add, modify or discontinue features in accordance with these Terms.

3. Business Use

Obsidian Metra is primarily intended for business and professional use.

Where you create or administer an organisation within Metra, you confirm that you are authorised to use the Service on behalf of that organisation.

References to "Customer" in these Terms mean the organisation that purchases, subscribes to, or is otherwise authorised to use the Service.

Individual users access the Service under the authority of the Customer with which their account is associated.

4. Accounts

You must provide accurate information when creating or using an account.

You are responsible for:

• Maintaining the security of your account.
• Keeping authentication credentials confidential.
• Ensuring your account information remains accurate.
• Using the Service only through accounts assigned to you.
• Promptly notifying us of suspected unauthorised access.

You must not:

• Share authentication credentials with another person.
• Attempt to access another user's account.
• Circumvent authentication or access controls.
• Create accounts using false or misleading information.
• Allow unauthorised persons to use your account.

We may suspend or disable accounts where reasonably necessary to protect the Service, our customers, other users or third parties.

5. Organisations and Administrators

Customers may appoint users to administrative and other roles within their organisation.

Organisation owners, super-administrators and administrators may have the ability to:

• Invite users.
• Manage user access.
• Assign roles.
• Configure organisation settings.
• Manage organisation records.
• Access information created by other users within the organisation.

The Customer is responsible for deciding:

• Who should have access.
• Which roles should be assigned.
• Whether users remain authorised.
• Whether the permissions assigned to users are appropriate.

Obsidian Reach is not responsible for access granted by an authorised Customer administrator to another user.

Certain platform-level actions, including disabling an organisation, may only be performed by authorised Obsidian Reach personnel.

6. Subscriptions

Access to some or all features of Obsidian Metra requires a paid subscription.

Available subscription plans, pricing and included allowances will be displayed on our website or provided in an applicable order or quotation.

Subscriptions may be billed:

• Monthly.
• Annually.
• On another agreed billing cycle.

Prices are exclusive of VAT and other applicable taxes unless expressly stated otherwise.

Customers are responsible for applicable taxes, duties and charges.

7. Free Trials

We may offer a trial period for paid subscription plans.

Unless otherwise stated, the standard trial period is 14 days.

A payment method may be required to begin a trial.

Where payment details are collected as part of the trial process, the subscription may automatically convert to the selected paid plan at the end of the trial unless cancelled before the trial expires.

The applicable price and billing frequency will be shown before the Customer begins the trial.

We may:

• Limit trial eligibility.
• Refuse repeat trials.
• Modify or withdraw trial offers.
• Terminate trials where we reasonably believe they are being abused.

8. Payment

Subscription payments may be processed by a third-party payment provider.

We do not intend to store complete payment card numbers or card security codes within Obsidian Metra.

By purchasing a subscription, the Customer authorises the applicable subscription charges to be collected through the selected payment method.

The Customer must maintain valid payment information.

9. Failed Payments

If a subscription payment fails, we may:

• Retry payment.
• Notify Customer administrators.
• Provide a grace period.
• Restrict access if payment remains outstanding.

Our standard failed-payment grace period may be up to seven days, unless otherwise stated in the applicable subscription terms.

Following expiry of the grace period, access to normal application functionality may be restricted while allowing sufficient access for authorised users to manage billing and restore the subscription.

We will not deliberately delete Customer Data merely because a payment fails.

10. Subscription Changes

Customers may change subscription plans subject to the options available within the Service.

Plan changes may take effect:

• Immediately.
• At the next renewal date.
• At another date clearly shown when the change is requested.

Where a plan change affects usage allowances, the Customer is responsible for ensuring its usage complies with the new plan.

We will not silently delete Customer Data because a Customer moves to a lower subscription tier.

Some functionality may become unavailable until usage is brought within the applicable plan limits or the subscription is upgraded.

11. Cancellation

Customers may cancel a subscription using the functionality provided within the Service or by contacting us.

Unless otherwise agreed:

• Cancellation takes effect at the end of the current paid billing period.
• Access continues until the effective cancellation date.
• Fees already paid are generally non-refundable except where required by law or expressly agreed otherwise.

Cancelling a subscription does not automatically delete Customer Data.

Data retention following cancellation is governed by Section 30.

12. Price Changes

We may change subscription prices from time to time.

Price changes will not normally affect an already-paid subscription period.

Where a price increase applies to a renewing subscription, we will provide reasonable notice before the new price takes effect.

Where a Customer has a separately agreed contractual price, that agreement will take precedence for the applicable contracted period.

13. Customer Data

"Customer Data" means information, records, files and other content entered into, uploaded to, generated through, or maintained within the Service by or on behalf of a Customer.

Customer Data may include:

• Equipment records.
• Calibration records.
• Measurement results.
• Calibration certificates.
• Procedures.
• Quality records.
• Audit evidence.
• User information.
• Client and site information.
• Controlled documents.
• Out-of-tolerance investigations.
• Corrective actions.

As between the Customer and Obsidian Reach, the Customer retains ownership of its Customer Data.

These Terms do not transfer ownership of Customer Data to Obsidian Reach.

14. Licence to Process Customer Data

The Customer grants Obsidian Reach the rights necessary to host, copy, process, transmit, back up and otherwise handle Customer Data solely as necessary to:

• Provide the Service.
• Maintain and secure the Service.
• Provide support.
• Prevent fraud and abuse.
• Comply with law.
• Perform our contractual obligations.

This licence exists only for those purposes and does not transfer ownership of Customer Data.

15. Customer Responsibilities for Data

The Customer is responsible for:

• The accuracy of Customer Data.
• The lawfulness of Customer Data.
• Having appropriate authority to upload and process Customer Data.
• Ensuring appropriate records are entered into the Service.
• Reviewing information generated or calculated by the Service.
• Maintaining appropriate organisational procedures.
• Determining appropriate calibration and quality requirements.

The Customer must not knowingly upload:

• Unlawful content.
• Malicious software.
• Content that infringes third-party rights.
• Information the Customer has no lawful authority to process.

16. Calibration and Measurement Decisions

Obsidian Metra is a tool designed to assist qualified personnel in managing calibration and quality processes.

The Service does not replace:

• Professional judgement.
• Qualified calibration personnel.
• Appropriate measurement procedures.
• Quality-management systems.
• Risk assessments.
• Regulatory advice.
• Metrological expertise.

Customers remain responsible for determining:

• Whether equipment requires calibration.
• Appropriate calibration intervals.
• Applicable tolerances.
• Measurement procedures.
• Measurement uncertainty.
• Decision rules.
• Whether equipment is suitable for use.
• Whether calibration results are acceptable.
• Whether equipment should be quarantined or returned to service.
• Appropriate corrective actions.

Calculations, warnings, statuses and recommendations generated by Metra should be reviewed by appropriately qualified personnel before being relied upon for consequential decisions.

17. ISO/IEC 17025 and Regulatory Compliance

Obsidian Metra includes features intended to support ISO/IEC 17025:2017 readiness, calibration governance and preparation of audit evidence.

Use of Obsidian Metra does not:

• Certify an organisation to ISO/IEC 17025.
• Grant UKAS accreditation.
• Guarantee accreditation.
• Guarantee compliance with ISO/IEC 17025.
• Guarantee compliance with any law, regulation or standard.
• Guarantee that an auditor, accreditation body or regulator will accept particular evidence.

Accreditation and compliance depend on the Customer's:

• Policies.
• Procedures.
• Personnel.
• Competence.
• Equipment.
• Measurement methods.
• Records.
• Management system.
• Implementation of applicable requirements.

Customers are responsible for determining which standards, regulations and accreditation requirements apply to them.

18. Audit Dossiers and Compliance Reports

Metra may generate reports, exports, evidence packages and audit dossiers based on information stored within the Service.

These outputs reflect the data available to Metra at the time they are generated.

The Customer is responsible for reviewing generated outputs before providing them to:

• Auditors.
• Customers.
• Accreditation bodies.
• Regulators.
• Other third parties.

We do not warrant that a generated report or dossier contains every item required for a particular audit or regulatory purpose.

19. Calibration Certificates and Uploaded Documents

Customers may upload calibration certificates and other documents.

The Customer is responsible for:

• Confirming documents relate to the correct equipment or calibration event.
• Confirming certificate authenticity where required.
• Reviewing certificate contents.
• Ensuring accreditation claims are appropriate.
• Ensuring documents are retained for appropriate periods.

Metra may use cryptographic checksums and version history to support document integrity.

These mechanisms do not independently establish that the contents of a document are accurate or authentic.

20. Audit Trails and Record Integrity

Metra may maintain append-only or otherwise controlled records to support traceability and regulatory workflows.

These may include:

• Audit events.
• Calibration revisions.
• Approval records.
• Equipment status history.
• Certificate versions.
• Controlled-document revisions.
• Investigation records.

For data-integrity reasons, certain records may not be editable or deletable after submission, approval or another controlled transition.

The Customer acknowledges that this behaviour is an intentional feature of the Service.

21. Acceptable Use

You must use the Service lawfully and responsibly.

You must not:

• Attempt to gain unauthorised access to the Service.
• Attempt to access another organisation's data.
• Circumvent permissions or security controls.
• Probe or test vulnerabilities without written authorisation.
• Introduce malware or malicious code.
• Interfere with service availability.
• Attempt to overload the Service.
• Reverse engineer the Service except where expressly permitted by law.
• Scrape the Service in a manner that materially affects its operation.
• Use the Service to violate applicable law.
• Use another person's account without authorisation.
• Misrepresent records or deliberately falsify calibration evidence.
• Attempt to alter immutable audit or regulatory records through unauthorised means.

We may suspend access where reasonably necessary to investigate or prevent misuse.

22. API Use

Where API access is provided, Customers must:

• Protect API credentials.
• Use the API within documented limits.
• Follow applicable API documentation.
• Avoid excessive or abusive requests.
• Maintain appropriate security for integrations.

We may impose reasonable:

• Rate limits.
• Usage limits.
• Technical restrictions.

We may change APIs over time in accordance with our versioning and deprecation practices.

23. Intellectual Property

Obsidian Reach owns or licenses all intellectual property rights in Obsidian Metra, including:

• Software.
• Source code.
• Application design.
• User interface.
• Documentation.
• Branding.
• Logos.
• Original content.
• Underlying technology.

Except for the limited right to use the Service under these Terms, no intellectual property rights are transferred to the Customer or users.

"Obsidian Metra", associated branding and related marks may not be used without our permission except as permitted by law.

24. Licence to Use the Service

Subject to these Terms and payment of applicable fees, Obsidian Reach grants the Customer a limited, non-exclusive, non-transferable and revocable right to access and use the Service during the applicable subscription period for its internal business purposes.

The Customer may permit its authorised users to access the Service in accordance with its subscription and these Terms.

This licence does not permit the Customer to:

• Resell the Service without written agreement.
• Copy or reproduce the Service.
• Create a competing service using protected elements of Metra.
• Attempt to obtain the source code except where permitted by law.
• Remove proprietary notices.

25. Feedback

If you voluntarily provide feedback, suggestions or ideas about Metra, you grant us permission to use that feedback to develop and improve our products and services without obligation to compensate you.

This does not give us ownership of Customer Data or confidential information.

26. Third-Party Services

Metra relies on third-party services to provide certain functionality.

These may include providers of:

• Cloud infrastructure.
• Database hosting.
• Object storage.
• Email delivery.
• Payment processing.
• Monitoring.
• Identity services.

Third-party services may occasionally experience failures or interruptions outside our reasonable control.

Where third-party terms apply directly to the Customer, those terms are separate from these Terms.

27. Availability

We aim to provide a reliable and available service.

However, we do not guarantee uninterrupted or error-free availability unless a separate Service Level Agreement expressly provides otherwise.

The Service may occasionally be unavailable because of:

• Planned maintenance.
• Emergency maintenance.
• Software updates.
• Infrastructure failures.
• Third-party service failures.
• Internet failures.
• Security incidents.
• Events outside our reasonable control.

Where practical, we will seek to minimise disruption.

28. Changes to the Service

We may modify the Service to:

• Add features.
• Improve functionality.
• Improve security.
• Correct defects.
• Respond to regulatory or legal requirements.
• Remove obsolete functionality.
• Improve performance.

We will seek to provide reasonable notice where a material change significantly reduces core paid functionality.

We are not required to maintain every feature indefinitely.

29. Data Export

We intend to provide Customers with reasonable mechanisms to export relevant Customer Data.

Available export formats may depend on:

• Data type.
• Subscription.
• Technical capabilities.
• Security requirements.

Customers should maintain their own appropriate records and exports where required by their quality-management or regulatory procedures.

30. Data Retention After Termination

Following subscription termination or cancellation, we may retain Customer Data for a limited period to allow:

• Subscription restoration.
• Data export.
• Compliance with legal obligations.
• Resolution of disputes.
• Protection of legitimate business interests.

After the applicable retention period, Customer Data may be deleted or anonymised unless continued retention is required by law or agreed separately.

Customers are responsible for exporting information they need before the end of the applicable retention period.

Specific retention arrangements may be agreed for Enterprise customers.

31. Data Protection

Each party must comply with applicable data protection law.

Our handling of personal information is described in our Privacy Policy.

Where Obsidian Reach processes personal data on behalf of a Customer, the parties may enter into a Data Processing Agreement where required.

The Customer is responsible for ensuring that its use of Metra complies with its own obligations as a data controller.

32. Confidentiality

Each party may receive confidential information belonging to the other.

Each party agrees to:

• Protect confidential information using reasonable care.
• Use it only for purposes connected with the Service or applicable agreement.
• Disclose it only where necessary and appropriately protected.

Confidential information does not include information that:

• Is publicly available without breach of an obligation.
• Was lawfully known before disclosure.
• Is independently developed without use of the confidential information.
• Is lawfully received from another source.

Disclosure may be made where required by law.

33. Security

We implement technical and organisational measures designed to protect the Service and Customer Data.

Customers acknowledge that no internet-connected system can guarantee absolute security.

Customers are responsible for:

• Managing user access.
• Removing access when no longer required.
• Protecting credentials.
• Configuring appropriate permissions.
• Reviewing suspicious activity.
• Informing us promptly of suspected compromise.

34. Backups

We may maintain backups as part of operating the Service.

Backups are intended primarily for service recovery and should not be treated as a substitute for Customer-controlled exports or records where the Customer has independent regulatory retention obligations.

Restoration of individual records from backup may not be available.

35. Suspension

We may suspend some or all access to the Service where reasonably necessary because of:

• Non-payment.
• Security risk.
• Suspected unauthorised access.
• Material breach of these Terms.
• Unlawful use.
• Threats to the integrity or availability of the Service.
• Legal or regulatory requirements.

Where circumstances permit, we will attempt to notify the Customer and provide an opportunity to remedy the issue.

Emergency security action may be taken without advance notice where necessary.

36. Termination

Either party may terminate the subscription in accordance with the applicable billing and cancellation terms.

We may terminate access immediately where:

• The Customer materially breaches these Terms and the breach cannot reasonably be remedied.
• The Customer materially breaches these Terms and fails to remedy the breach within a reasonable period after being notified.
• The Customer uses the Service unlawfully.
• Continued provision of the Service would expose us, our customers or third parties to material security or legal risk.
• We are required to terminate access by law, court order or regulatory requirement.
• The Customer becomes insolvent, enters administration or liquidation, or ceases to carry on business, subject to applicable law.

Where reasonably possible, we will provide notice before termination.

Termination does not affect any rights, obligations or liabilities that accrued before termination.

Provisions that by their nature are intended to survive termination will continue to apply, including provisions relating to:

• Intellectual property.
• Confidentiality.
• Customer Data retention.
• Data protection.
• Disclaimers.
• Liability.
• Payment obligations already incurred.
• Governing law.
• Dispute resolution.

37. Effect of Termination

When a Customer's access to the Service ends:

• Users may lose access to the Customer's organisation.
• New calibration and quality records may no longer be created.
• Automated reminders and other active services may cease.
• API access may be disabled.
• Customer Data may remain stored for the applicable retention period.

Where available, the Customer should export required records before termination.

We may provide a reasonable period following termination during which authorised Customer representatives can request an export of Customer Data.

We may charge reasonable fees for exceptional data-retrieval, migration or professional-services work that falls outside standard export functionality, provided those fees are disclosed before the work is undertaken.

Termination must not be interpreted as altering historical calibration, audit or regulatory records.

38. Warranties

We warrant that we will provide the Service with reasonable care and skill.

Except as expressly stated in these Terms or otherwise agreed in writing, the Service is provided on an "as available" basis.

To the fullest extent permitted by law, we do not warrant that:

• The Service will always be available without interruption.
• The Service will be entirely free from defects or errors.
• Every defect will be corrected immediately.
• The Service will meet every Customer-specific requirement.
• Use of the Service will guarantee regulatory compliance.
• Use of the Service will result in accreditation or certification.
• Information entered by users is accurate.
• Customer-uploaded certificates or documents are authentic or accurate.
• Calculations or reports will replace professional review.
• Third-party services will always remain available.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

39. Customer Review of Outputs

Customers are responsible for reviewing outputs produced by Metra before relying upon them for material decisions.

This includes:

• Calibration status.
• Due dates.
• Measurement calculations.
• Pass or fail indications.
• Out-of-tolerance information.
• Compliance reports.
• Audit-readiness assessments.
• Audit dossiers.
• Data exports.
• Generated documents.
• Future analytical or predictive outputs.

Where an output appears incorrect, inconsistent or incomplete, the Customer should investigate the underlying information before relying upon it.

Metra is intended to support qualified personnel rather than replace appropriate technical, quality or regulatory review.

40. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot lawfully be excluded or limited.

Subject to the above, Obsidian Reach will not be liable for:

• Indirect or consequential loss.
• Loss of profit.
• Loss of revenue.
• Loss of anticipated savings.
• Loss of business opportunity.
• Loss of goodwill or reputation.
• Business interruption.
• Loss arising from inaccurate Customer Data.
• Loss resulting from a Customer's failure to review calibration or compliance information.
• Loss resulting from decisions made contrary to appropriate professional judgement.
• Loss resulting from unauthorised access caused by the Customer's failure to manage credentials or user permissions appropriately.

Subject to any separate written agreement, our total aggregate liability arising out of or in connection with the Service, these Terms or the applicable subscription will not exceed the total subscription fees paid or payable by the Customer to Obsidian Reach for Obsidian Metra during the 12 months immediately preceding the event giving rise to the claim.

If the claim arises during the first 12 months of a subscription, the cap will be the amount paid or payable from the subscription start date to the date of the event giving rise to the claim.

If the Customer is using the Service without charge, our total aggregate liability will be limited to £100, to the extent permitted by law.

The limitations in this section apply only to the extent permitted by applicable law.

41. Calibration and Regulatory Liability

The Customer acknowledges that calibration and quality decisions can have significant operational, financial, safety and regulatory consequences.

Obsidian Reach does not perform calibrations merely by providing the Service and does not independently verify calibration work recorded by users.

Unless separately contracted to provide such services, Obsidian Reach is not responsible for:

• Selecting calibration methods.
• Determining calibration intervals.
• Establishing acceptance criteria.
• Establishing measurement uncertainty.
• Selecting reference standards.
• Establishing decision rules.
• Determining equipment suitability.
• Approving equipment for use.
• Assessing the impact of out-of-tolerance equipment.
• Determining corrective or preventive action.
• Making regulatory submissions.
• Representing the Customer during accreditation.

Responsibility for these decisions remains with the Customer and its appropriately qualified personnel.

42. Indemnity

To the extent permitted by law, the Customer will be responsible for losses, claims, costs or liabilities arising from:

• Unlawful Customer Data.
• The Customer's material breach of these Terms.
• Unauthorised use of the Service permitted or caused by the Customer.
• Infringement of third-party rights by Customer Data.
• Deliberate falsification or misuse of calibration or regulatory records by the Customer or its authorised users.

This section does not require the Customer to indemnify Obsidian Reach for losses caused by our own negligence, breach of contract or unlawful conduct.

43. Force Majeure

Neither party will be liable for failure or delay in performing an obligation where that failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.
• Fire or flood.
• War.
• Terrorism.
• Civil unrest.
• Government action.
• Widespread telecommunications failure.
• Widespread cloud infrastructure failure.
• Power-grid failure.
• Industrial disputes not involving the affected party's own workforce.
• Epidemics or pandemics.
• Other events that could not reasonably have been prevented.

The affected party should take reasonable steps to minimise the impact of the event.

Payment obligations that arose before the event are not excused by this section.

44. Export Controls and Sanctions

Customers must not use the Service in violation of applicable export-control, trade-sanctions or other trade-restriction laws.

The Customer must not knowingly provide access to the Service where doing so would cause Obsidian Reach to violate applicable law.

We may restrict or terminate access where reasonably necessary to comply with applicable sanctions or export-control requirements.

45. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to the Service.
• Changes to our business.
• Changes to applicable law.
• Security requirements.
• New functionality.
• Changes to third-party services.

The latest version will be published on the Obsidian Metra website with an updated revision date.

Where changes materially affect existing Customers' rights or obligations, we will provide reasonable advance notice where practicable.

Material changes will normally take effect from the Customer's next subscription renewal or another date stated in the notice, unless an earlier change is required for legal, regulatory or security reasons.

Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms.

46. Additional Agreements

A Customer may enter into additional written agreements with Obsidian Reach, including:

• Enterprise subscription agreements.
• Data Processing Agreements.
• Service Level Agreements.
• Professional-services agreements.
• Security schedules.
• Custom order forms.

Where an expressly agreed written term conflicts with these Terms, the expressly agreed written term will take precedence to the extent of the conflict.

47. Assignment

The Customer may not transfer or assign its rights or obligations under these Terms without our prior written consent, except as part of a genuine corporate reorganisation, merger or sale of substantially all of the Customer's relevant business.

Obsidian Reach may assign or transfer its rights and obligations in connection with:

• A corporate reorganisation.
• Merger.
• Acquisition.
• Sale of the business or relevant assets.

Any assignment remains subject to applicable data protection and contractual obligations.

48. No Partnership or Agency

Nothing in these Terms creates:

• A partnership.
• Joint venture.
• Employment relationship.
• Fiduciary relationship.
• Agency relationship.

Neither party has authority to bind the other unless expressly agreed in writing.

49. Third-Party Rights

Except where expressly stated otherwise, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

This does not affect any right or remedy of a third party that exists independently of that Act.

50. Waiver

If either party does not immediately enforce a right under these Terms, that does not mean the right has been waived.

A waiver of one breach does not constitute a waiver of another breach.

Any waiver must be clear and apply only to the circumstances for which it was given.

51. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable where possible.

If modification is not possible, the affected provision will be removed.

The remaining provisions will continue in effect.

52. Entire Agreement

These Terms, together with:

• The applicable subscription or order.
• Our Privacy Policy.
• Any Data Processing Agreement.
• Any expressly incorporated additional agreement.

constitute the agreement between the Customer and Obsidian Reach relating to use of the Service.

They supersede previous discussions or representations relating to the same subject matter, except in cases of fraud or fraudulent misrepresentation.

53. Notices

Notices to Obsidian Reach relating to these Terms should be sent to:

Email: support@obsidianreach.tech

We may provide notices to Customers through:

• The Service.
• The Customer's registered email address.
• The billing contact.
• Another contact method agreed with the Customer.

Customers are responsible for keeping their contact information current.

54. Governing Law

These Terms and any non-contractual obligations arising from or connected with them are governed by the laws of England and Wales.

55. Jurisdiction

The courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms, subject to any mandatory legal rights that apply.

Before commencing formal proceedings, the parties should attempt in good faith to resolve the dispute through reasonable commercial discussions.

56. Contact

Questions about these Terms should be directed to:

Telephone: 020 3051 5216
Email: support@obsidianreach.tech

Obsidian Metra is a product developed and owned by Obsidian Reach Ltd.