Manage your name and password

Open Account from the account menu. This page contains your personal details, password settings and a link to your electronic signature.

Your name and password belong to your account and apply across all organisations you belong to. Updating them does not change your organisation roles or permissions.

Update your name

1. Review the first and last name shown under your personal details.
2. Enter the updated names and select Save name.
3. Wait for the confirmation that your details have been saved.

Both names are required and must contain 2 to 100 characters each. Leading and trailing spaces are removed before validation. Your email address is shown for identification and cannot be changed in this form.

If another session has updated your profile, refresh the details and review the latest values before saving again. This prevents a stale page from silently overwriting a newer change.

Change your password

1. Enter your Current password.
2. Enter a New password with at least eight characters, including an uppercase letter, a lowercase letter and a number.
3. Enter the same new password in the confirmation field.
4. Select Change password and wait for confirmation.

A successful change signs you out and invalidates your other existing sessions. Use the sign-in link to sign in again with the new password. Password fields are cleared after success and are not included in saved browser account details.

If your current password is incorrect, correct it and try again. If you have forgotten it, use the password-reset option on the sign-in page. An expired login session requires you to sign in again before updating your account.

The same password requirements apply when creating an account and resetting a forgotten password. A correctable password error keeps the form available so you can try again with the same link. If the link has expired or has already been used, request a new one.

Electronic signature

Use the electronic signature link in Account to upload, draw, replace or revoke your signature image. Changing your account name does not replace your signature image or rewrite historical signed records. See Manage your electronic signature.